faq

BRAND

How can I find out more about Azada?

Visit our ‘Our Story’ page to read all about who we are and what our values are. Want to talk more? Drop us an email shop@azada.es and we’ll be happy to chat.

I want to work for Azada! How can I apply?

Great news! We’re a small team but growing quickly. If you think you’d be a perfect fit here at Azada, send us your CV and a cover letter and we’ll keep you in mind for future roles.

What does Azada mean?

Azada means ‘hoe’ in Spanish. A long-handled gardening tool with a thin metal blade, used mainly for weeding.

INGREDIENTS

Are your products free from genetically modified ingredients?

Yes. We don’t use any GMO ingredients in our products.

Are your products gluten free?

Yes, all of our products are gluten free.

Are your products Kosher certified?

Our products are not Kosher certified.

Are your products organic?

Most of our products are organic certified. Please check the product’s page for details or locate this logo in our label:

Are your products suitable for vegetarians / vegans?

Yes, all of our products are vegan certified. Some of our labels still don’t carry this logo, but we are vegan certified:

I have a peanut allergy – can I consume your other nut oils?

As of January 2019, all of our nut oils are been produced in a nut-friendly factory. Whilst we can ensure a save environment on site, we can’t guarantee incoming ingredients have never been in a truck with a peanut for example. We therefore recommend that you do not consume our other nut oils if you suffer from a severe peanut allergy.

I have a tree nut allergy – can I consume your peanut oil?

Unfortunately our peanut oil is not suitable for peanut or tree nut allergy sufferers.

Why do you add salt in the patés?

We add just a pinch of sea salt to our patés as we think it really adds to the flavour.

MARKETING

Do you offer sponsorship?

Unfortunately at the moment we don’t offer any sort of sponsorship.

I’m running an event and would like to speak to Azada about samples, who shall I speak to?

Please send an email with as much information as you can to shop@azada.es and we’ll get back to you from there. Unfortunately we cannot support everyone, but we’ll let you know either way.

ONLINE SHOP

Can I return my Azada order and get a refund?

We really hope you love your order, but if for some reason you change your mind and want to send something back we will accept returns for up to 30 days. Providing we receive the product in its original condition, we’ll issue you a full refund.

Do you ship internationally?

Yes, we do ship internationally to all European countries. Unfortunately we don’t delivery outside Europe at the moment.

Do you use secure payments through www.azada.es?

Yes. We use secure payment systems. The confidential data of the payment by credit or debit card are transmitted directly and in an encrypted form (SSL) to the financial entity.

When making the payment through secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Then it will connect with the issuing bank of the same, which will request authentication and authorisation of the operation.

How can I track my parcel?

When your order is dispatched you should receive a link which will let you track your order progress until it reaches your front door.

How do I use a promo code (coupon)?

If you have a promo code (lucky you!) you’ll be able to enter it at the checkout.

I want to change my order – what can I do?

Unfortunately you cannot amend your order once it has been placed. If you send us an email to shop@azada.es as soon as you can, we may be able to manually change it, if it has not yet been dispatched.

What are the delivery times and costs?

The delivery estimates are as follows:

Spain €6,95 48-72h
Germany, France and Monaco €6,95 3-5 days
Austria, Belgium, United Kingdom, Italy, Luxembourg, The Netherlands €6,95 3-5 days
Rest of Europe 14,95€ 5-7 days
What payment methods do you accept?

To guarantee an easy and safe online shopping experience, we offer you the possibility to choose between different forms of payment.

All the transactions carried out at azada.es are protected by the most advanced security systems, protecting your personal data and payment information so that they are totally illegible to third parties.

Credit, debit or prepaid cards

We accept the following cards: Visa, Mastercard, American Express, Diners Club, Discover, JCB. 

To make the payment, you must enter your credit card details and the CVV (Card Verification Value) code, an additional security guarantee of the transaction.

PayPal

PayPal allows you to make payments online without added costs and without sharing your card details. If you do not have a PayPal account, it is possible to create it easily during your next purchase.

Apple Pay

Apple Pay is easy and works with the Apple devices you use every day. You can make secure purchases in stores, in apps, and on the web. Apple Pay is even simpler than using your physical card, and safer too.

PACKAGING

Is your packaging recyclable?

Our bottles, tins and jars are fully recyclable, including the lids and caps on the jars. Our tins come from at least 50% of recycled material and is 100% recyclable. Our 20ml and our 100ml bottles and our 100g jars are 100% recyclable and come from recycled material (although it is difficult to determine the percentage of recycled sources, as it varies for each batch).

The labels used in the 100ml, the 20ml bottles and the 100g jars are now being changed to 100% FSC® paper(*). These cannot be recycled as they are stuck to the bottles.

Please check the below images for full details:

(*)FSC-certified paper typically is composed of virgin tree fibres but it can be just as eco-friendly as recycled paper. ‘FSC‘ stands for Forest Stewardship Council, an organisation that works to promote the practice of sustainable forestry worldwide

One last thing! Please make sure you rinse your empty bottles and jars with hot water before putting them in the green container bin so they are as clean as possible.

What are your bottles and jars made of?

All of our bottles are made of glass. They are tinted with a special white coating to protect them from light thus preserving its quality. And on top they look super cool!

PRODUCT

How do you make your flavoured olive oils?

We crush 100% natural ingredients along with the olives. This method is more expensive than infusing the oils or adding natural aromas but we are committed to quality and we believe this is the best way for you to enjoy flavoured olive oils.

How do you make your virgin nut oils?

The virgin nut oils are obtained by cold-pressing nuts and seeds (hazelnut, almond, walnut, peanut, pumpkin seed and pistachio), which have been roasted previously for greater depth of flavour. Nothing else is added.

How should I consume my oils?

Where do we begin?! We love sipping it straight out of the bottle to drizzling it on top of a salad. Check out our recipe section for more inspiration.

How should I store my oils?

We recommend storing our oils and patés away from light and heat. Some people like to keep the patés in the fridge; this is ok to do if you want to, just make sure you give it a really good stir before and after putting it in the fridge as it contains olive oil.

I’m not happy with a product and would like to make a complaint; who should I speak to?

We’re really sorry to hear that you’re not satisfied with your Azada product. Please send us an email to shop@azada.es with as much information as you can. Please include the batch code and Best Before Date, as well as photos, where possible so that we can investigate your complaint properly.

Where are your products made?

Our products are made in a small village called Riudoms (province of Tarragona), the city in which Antonio Gaudí was born. The olives are harvested in the area of Baix Camp and Priorat and the ingredients used for our flavoured olive oils are from Spanish origin.

Our nut oils are also made in Riudoms but they are produced in a nut-friendly facility. Most of the nuts are from Spanish origin as we support local farmers except for those nuts that cannot be sourced locally like peanuts and pumpkin seeds.

Why are some of your oils more expensive than others?

Our virgin nut oils are generally more expensive than olive oils simply because nuts cost more to buy as an ingredient. We’ve always been committed to pricing our products as fairly as possible and making sure we’re giving you good value for money.

Why are some of your products not organic?

It’s simple: the cost. We really want to make products that are as accessible as possible, and organic produce would make our oils much more expensive. Instead we focus on sourcing the highest quality ingredients from select suppliers and whenever possible, we buy organic certified.

Why don’t you have a truffle oil?

Our oils are obtained by pressing and crushing olives together with 100% natural ingredients. Truffles don’t infuse well with oil so producers use artificial aromas instead that give the oil, in our opinion, an unpleasant aftertaste. 

STOCKISTS

I have a shop and I’m interested in stocking your products – how can I get more information?

We’d love to chat to you about stocking our products! Please check our contact page to help you find the right person. Alternatively, please send us an email at kevin@azada.es and Kevin from the sales team will get back to you.

Which shops can I find Azada in?

Lots! Mostly around Europe. Please send us an email with your postal code and we will find you a store close to you.

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